Returns & Refund

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

  • All returns must be requested within five (5) days from receiving the order. All returned items must be in new and unused condition, with all original tags and labels attached otherwise we won’t be able to process the same.
  • To return an item, please login to your account or send an email at our customer service desk on customersupport@pilvismart.com.
  • Please use the prepaid shipping label enclosed with your package. Return shipping charges will be paid by us.

After receiving the item and inspecting the condition of the item, we will process your return. Please allow 14 days from the day you request return. Kindly note that the refund will amount will be processed:

  • COD : In bank account details mentioned in your PilVisMart account
  • Paid Online : In the payment method used via placing the order.
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