Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Be Always Informed

What Shipping Methods Are Available?

All orders placed on Pilvismart are dispatched through our trusted and secure courier network which uses the services of FedEx, Blue Dart, Delhivery Etc.

How Long Will it Take To Get My Package?

Packages are delivered in 5-7 days between 09:00 AM -21:00 PM, from Monday to Saturday. There are no deliveries on Sunday and on public holidays. Our friendly team is doing everything they can to deliver your orders. We understand that it might take longer than usual to package and deliver your order in a certain period of time;  However, we want to assure you that we will do our best to get it packaged and delivered as soon as possible!

Do You Offer Free Shipping?

Yes, we do provide free shipping across India.

How Do I Track My Order?

Please track your order details from your account page or directly through our delivery partner’s website link share to your registered email id. Have any queries related to tracking your order? Connect with us on Whatsapp at+91 95861 22161.

Do I Need An Account To Place Order?

Having an account is essential to place an order. To ensure a smooth and secure checkout experience we suggest that you create an account. Logging in with your account will allow you to enter custom information about frequently used shipping and billing addresses, credit cards, or store items and their images if applicable.

What is the Return and Refund Policy?

You have the right to return products purchased from within the specified exchange/return period, except in the case of certain products that cannot be returned (Visit our return and refund policy page to know more.)

How long would it take to receive the refund?

After the refund has been initiated by Pilvismart as per the Returns Policy, the refund amount is expected to reflect in the customer account. To know more, visit our return and refund policy page.

Want to Register as a seller?

Whether you’re a manufacturer, a vendor, or supplier, Pilvismart is India’s leading e-commerce platform for selling your items online at competitive prices and through special offers without the hassle of setting up your own website. Furthermore, pay 0% commission to us for your orders including free shipping and quick no minimum amount withdrawal.